Privacy Policy

1. Who We Are

SAVA HVAC & Appliance Repair is a family-owned HVAC and appliance repair business serving Chicago and the surrounding suburbs in Illinois. We are responsible for the personal information collected through this website and our booking systems.

Contact: info@savarepair.com  |  (773) 558-3332  |  Chicago & Suburbs, IL

2. Information We Collect

We collect information you provide directly when you:

• Request a service appointment — name, phone number, email address, and service address.
• Contact us by phone or email — your name and contact details.
• Submit our online booking form — name, email, phone, and a description of the repair issue.

We also automatically collect limited technical data when you visit our website, including your browser type, approximate location, and pages visited. This is handled by Google Analytics (see Section 4).

3. How We Use Your Information

We use the information we collect only to:

• Schedule and complete your HVAC or appliance repair appointment.
• Contact you to confirm your appointment, provide estimates, or follow up on service.
• Send your digital estimate and invoice via HouseCall Pro.
• Respond to questions or support requests.
• Improve our website and service quality.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Third-Party Services

We use the following third-party services to operate our business:

• HouseCall Pro — our field service software, used to manage bookings, send estimates and invoices, and schedule technician visits. Information you submit through the booking form is stored in HouseCall Pro. View their privacy policy.
• Google Analytics — we use Google Analytics to understand how visitors use our website. Google Analytics collects anonymized usage data using cookies. You can opt out using the Google Analytics Opt-out Browser Add-on.
• Google Maps — embedded maps may be used to show our service area. Google's privacy policy applies.

5. Data Retention

We retain customer contact information and service records for as long as reasonably necessary to provide service, comply with legal obligations, and resolve disputes. You may request deletion of your personal data at any time by contacting us at info@savarepair.com.

6. Cookies

Our website uses cookies primarily through Google Analytics. Cookies are small text files stored on your device. You can control cookies through your browser settings. Disabling cookies will not affect your ability to use our website or request service.

7. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Opt out of any future communications from us.

To exercise any of these rights, contact us at info@savarepair.com or call (773) 558-3332.

8. Security

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. Our booking and scheduling systems use industry-standard encryption. However, no data transmission over the internet is 100% secure.

9. Children's Privacy

Our website and services are not directed at children under 13. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy occasionally. Changes will be posted on this page with an updated date. Continued use of our website after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, contact us:

• Email: info@savarepair.com
• Phone: (773) 558-3332
• Service Area: Chicago & Suburbs, Illinois